Terms of Use

These Terms and Conditions set out the rules that apply when you use ProntoBet. They explain the relationship between you and us, the operator of the platform, and cover account responsibilities, eligibility, acceptable use, promotions, payments and how we handle disputes. By registering an account you confirm you accept these terms and any additional rules displayed in your account area or within specific promotions.

Account responsibilities

You must provide accurate and up-to-date personal information when opening and maintaining an account. You are responsible for keeping your login details secure and for all activity on your account. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts where we suspect fraud, money laundering, breach of these terms or other unlawful conduct.

Eligibility requirements

To use the platform you must meet the minimum age requirement in your jurisdiction - in the UK this is 18 years. You must be located in a country where our services are permitted. Only one account is permitted per person unless we expressly agree otherwise. Persons otherwise excluded by applicable law or by our risk checks are not eligible to register.

Acceptable platform use

Use the site lawfully and in good faith. Do not attempt to manipulate games, exploit system weaknesses, place arbitrage or fraudulent bets, use automated playing software or create multiple accounts to avoid restrictions. Do not attempt to bypass geolocation or use VPNs to access the service. Breaches may result in stake voiding, balance confiscation and account closure.

General bonus and promotion rules

Promotions are subject to their specific terms and conditions which are published with each offer and also apply in addition to these terms. Wagering, game weighting, minimum deposit rules, maximum cashout limits and other restrictions vary by promotion. Promotional terms shown in your account at the time of opt-in take precedence. We reserve the right to withdraw, alter or refuse promotions where we suspect abuse.

Deposits and withdrawals

Payments and verification

Available payment methods, minimum and maximum amounts and processing times are listed in the cashier. All deposits must originate from an account or payment method in your name. We may require identity, address and source-of-funds documentation before allowing withdrawals. Withdrawal requests may be subject to verification and security checks - funds may be held until checks are complete.

Processing and limits

Processing times depend on the chosen method and third-party providers. We may apply limits to deposits and withdrawals and impose temporary holds where required for compliance or risk management. Fees, where applicable, will be displayed in the cashier.

Dispute resolution

If you have a complaint contact our support team in the first instance and we will attempt to resolve the matter promptly. If an issue remains unresolved you may escalate it through the channels described in your account area. Where applicable, parties may seek alternative dispute resolution or legal remedies in the relevant jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the website and, where possible, notified to account holders. Continued use of Pronto Bet after publication of updated terms constitutes acceptance of those changes. If you do not accept updated terms you should stop using the service and close your account.

We encourage responsible play. If you need help with gambling behaviour please consider contacting recognised support services in your country and use any available account limits or self-exclusion tools in your account area.