Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use ProntoBet services in the United Kingdom. We take your privacy seriously and set out below what data we hold, why we use it and how you can manage your information.

Types of data we collect

We collect several categories of information to operate accounts, process payments and provide our services.

Personal data

Personal data includes your name, date of birth, contact details, postal address and identity documents you provide for verification. We also collect account credentials and communications you send to our support team.

Technical data

Technical data covers IP address, device identifiers, browser type, operating system, language settings and usage data - for example pages visited, session times and preferences set in your account.

Transactional data

Transactional data includes deposits, withdrawals, bets, game activity, payment method details and any correspondence related to transactions. We keep records necessary for billing, fraud prevention and dispute handling.

How we use your information

We use your data to create and manage your account, process payments, provide customer support, detect and prevent fraud, comply with legal obligations and improve our service. We may also use aggregated or anonymised data for analytics and service development.

Data protection practices

We protect personal information using reasonable technical and organisational measures such as access controls, encryption and secure storage. Access to personal data is restricted to authorised staff and approved third-party providers who perform services on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies for site functionality, to remember preferences and for analytics. Third-party providers may place cookies for measurement and advertising. You can manage cookie preferences through your browser and account settings.

User rights

You have rights to access, correct and request deletion of your personal data where applicable. You may also object to or restrict certain processing, request data portability and withdraw consent where processing is consent-based.

Access, correction and deletion

To view, correct or request deletion of your data, sign in to your account or contact our privacy team at [email protected]. We will respond to verifiable requests and may ask for identification before acting on a request to protect your account and others.

Information sharing and third parties

We share information with payment processors, identity verification providers, fraud prevention services, analytics partners and any authorities as required by law. Where data is transferred outside the UK we apply suitable safeguards to protect your information.

Privacy policy updates

We may update this policy from time to time. We will publish changes on this page and, where appropriate, notify you through your account. If you have questions or need help, contact [email protected] or consult the Information Commissioner’s Office for further guidance.