ProntoBet Casino Responsible Gambling

At ProntoBet we take responsible gambling seriously. We want play to be safe, controlled and enjoyable, so we provide clear information and practical tools to help customers manage their activity. If you feel gambling is becoming a problem, we encourage you to act early and use the options below to reduce risk and stay in control.

Our player protection principles

We promote responsible play by making support easy to find, offering self-service controls, and keeping account activity transparent. We respect player limits and privacy, and we review requests for account restrictions promptly. Our approach is practical: small changes to limits or play patterns can make a big difference.

Activity-control tools

You can use a range of controls to manage how you play. These include deposit limits, loss limits, time limits and temporary account suspensions. Controls are designed to be simple to set up and adjust from your account settings or by contacting customer support.

Deposit limits

Set daily, weekly or monthly deposit limits to keep spending in check. Limits can be increased or decreased, but increases may be subject to a cooling-off period to prevent impulsive changes. If you need help setting or changing limits, contact Pronto Bet support through the help centre.

Loss limits

Loss limits help you cap how much you can lose in a given period. These are separate from deposit limits and are intended to support responsible budgeting. You can review and update loss limits in your account or ask support to assist.

Time limits and session controls

Use session timers and optional reality checks to monitor time spent playing. You can also take an account break for a set number of days or request a longer time-out if you need extended time away from gambling.

Self-exclusion

If you need to stop playing for a while or permanently close your account, self-exclusion is available on request. Contact our support team to arrange temporary or permanent exclusion and to discuss next steps for reactivation, if appropriate.

Signs of problematic behaviour

Be alert to warning signs such as chasing losses, borrowing money to gamble, neglecting work or family, hiding gambling activity, or feeling anxious about gambling. If you notice these signs in yourself or someone close to you, seek support promptly.

Tips for maintaining control

Keep a budget, set realistic limits, schedule breaks, avoid gambling when upset or tired, and review your activity regularly. Small, consistent measures help maintain healthy play habits.

Professional help and support organisations

If you need expert assistance, organisations in the UK that provide guidance and support include GamCare, GambleAware and GamStop. These services offer confidential help, self-assessment tools and access to counselling. If you require immediate help, please contact local health services or a professional support provider.