Contact Us
Our support team is here to help with account-related queries, verification, payments, technical concerns or general feedback. Whether you need assistance setting limits, completing KYC checks, resolving a deposit or withdrawal issue, or have a question about promotions, contact us and we will respond promptly. Use the convenient channels below to get in touch - live support, email or phone are available for straightforward help. For urgent matters, live chat is quickest.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 live chat and email support team) |
| General enquiries | [email protected] (general enquiries; typical reply within 24 hours; English support) |
| Affiliate enquiries | [email protected] (partner and marketing enquiries) |
| Phone | +44 20 7946 0521 (UK office phone line) |
| Working hours | Mon–Fri, 09:00–18:00 (email support continues outside these hours) |
Support via Email
Email is our preferred contact method for detailed requests, account issues or when you need to send documents and explanations. Please write to [email protected] with a clear subject line and include up-to-date contact details and any relevant attachments. This helps us prioritise your query and avoid delays in resolving account or verification matters.
Submit Your Inquiry
Contact ProntoBet Support Name Email Message to the Pronto Bet team Send message We aim to reply within 48 hoursResponse Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account or payment questions are often resolved on first contact, while more complex cases - such as ID verification or disputed transactions - can take longer as we investigate. Response times depend on the issue and may require additional documents or escalation.
Feedback
Your feedback matters to us. If you have suggestions, ideas or spot anything we can improve, please let us know via the feedback form or at [email protected]. We review every message carefully and use your input to refine features, promotions and usability. Sharing your experience helps us make the site clearer, safer and more enjoyable for all players in the UK.